Frequently Asked Questions

Creating an account is free and takes less than 2 minutes:

• Click "Sign In" in the top right corner
• Select "Create new account"
• Enter your email and create a password
• Verify your email address

Once verified, you'll automatically receive 50 free bids to get started!

Yes! Registration is completely free. You get 50 free bids just for signing up, no credit card required. You only need to purchase bids when you're ready to participate in auctions.

For basic bidding, no verification is needed. However, to withdraw funds or for high-value wins (>$500), we may require identity verification to comply with regulations and prevent fraud.

We currently ship to all EU countries, Norway, Switzerland, and the UK. We're expanding to the US and Canada in 2025. Check your country's eligibility during registration.

Each auction starts with a 36-hour timer and a starting price of $0. When you place a bid:

• The price increases by exactly $1
• You use 1 bid credit from your balance
• The timer stays at 36 hours (except final 10 seconds)

Final 10 seconds rule: When the timer reaches 10 seconds, every new bid resets it to 10 seconds. This continues until no one bids for 10 seconds — then the last bidder wins!

Congratulations! Here's what happens next:

• You receive an email confirmation immediately
• Pay the final auction price (you already paid for bids separately)
• We process and ship your item within 24 hours
• You get a tracking number via email

All winners are verified and appear on our Winners page.

You keep all your unused bids! They never expire and can be used on any future auction. You can also use the "Buy Now" feature to purchase the item at retail price and get your used bids back as credit.

We use multiple fairness measures:

• All bids are timestamped and logged
• Advanced bot detection algorithms
• Manual review of suspicious activity
• Third-party auditing

Our Fairness Policy is publicly available and regularly updated.

Bid prices depend on the pack you choose:

• Starter Pack (50 bids): $39.99 ($0.80/bid)
• Pro Pack (200 bids): $99.99 ($0.50/bid) - Best Value
• Expert Pack (500 bids): $299.99 ($0.60/bid)

New users also get 50 free bids on signup!

We accept all major payment methods through CrystalPAY:

• Visa, Mastercard, American Express
• Apple Pay & Google Pay
• Bank transfers (EU only)

All payments are 256-bit SSL encrypted and PCI-DSS compliant.

No, bids never expire! You can keep them for as long as you want and use them on any auction. They're your credits to use whenever you're ready.

Yes! We offer a 30-day money-back guarantee on unused bids. Simply contact support, and we'll process your refund within 24 hours. Bids that have been used in auctions are non-refundable.

Shipping times vary by location:

• Nordic countries: 2-4 business days
• EU countries: 3-6 business days
• UK & Switzerland: 4-7 business days

All items are shipped with tracking and insurance.

Currently we ship to all EU countries, Norway, Switzerland, and the UK. We're working on expanding to the US, Canada, and Australia in 2025. Sign up for our newsletter to be notified when we launch in your country.

We offer a 14-day return policy on all items. If you're not satisfied with your win:

• Contact support within 14 days of delivery
• Return the item in original condition
• Get a full refund (including shipping)

Read our full Returns Policy for details.

We take great care in packaging, but if something goes wrong:

• Take photos of the damage immediately
• Contact our support within 48 hours
• We'll send a replacement or issue a full refund

All shipments are fully insured for your protection.

We use multiple layers of bot protection:

• Advanced rate limiting
• Behavioral analysis algorithms
• CAPTCHA on suspicious activity
• Manual review by our team

Every bid is logged and monitored. Suspicious accounts are immediately frozen and investigated.

Yes! Every winner on our site is verified. We check:

• Identity verification (government ID)
• Shipping address confirmation
• Payment method validation

Winners appear on our page only after their item has been shipped.

Absolutely. We use:

• 256-bit SSL encryption
• GDPR-compliant data handling
• Never store credit card details
• Regular security audits

Your data is safe with us.

Yes, Scandibid is operated by Nordic Bid AB, a registered company in Sweden:

• Company: Nordic Bid AB
• Org number: 556677-8899
• VAT: SE556677889901
• Address: Kungsgatan 15, 111 43 Stockholm, Sweden